Job Title: Customer Support Specialist
Company: Finartio Ltd
Location: Remote (Work From Home) – Nigeria
Job Type: Full-Time
Salary: USD 100 – 150 Plus Commission
Application: Easy Apply
Job Summary:
As a Customer Support Specialist, you will play a key role in delivering exceptional support services to our customers. You will address their concerns, resolve issues encountered during the shopping process, and provide top-notch after-sales service to ensure a seamless customer experience.
Key Responsibilities:
- Communicate with customers via phone, email, and online chat to address inquiries and feedback.
- Resolve customer issues related to orders, payments, returns, and exchanges.
- Provide accurate product information and offer purchase recommendations.
- Track and manage customer complaints and feedback to ensure timely resolution.
- Collaborate with the team to enhance customer support processes and improve overall satisfaction.
Requirements:
- Minimum Qualification: High School (S.S.C.E).
- Experience Level: Entry level (1 year of experience preferred).
- Strong communication skills and a customer-focused mindset.
- Ability to thrive in a fast-paced, dynamic environment.
- Patience, problem-solving skills, and a team-oriented attitude.
Benefits:
- Competitive salary with commission opportunities.
- Flexible work-from-home arrangements.
- Comprehensive benefits package, including medical insurance and transportation subsidies.
- Opportunities for career growth and professional training.
If you are passionate about customer service and enjoy working in a supportive, remote environment, we encourage you to apply today!
