Job Description
GENERAL INFORMATION
- Job Title: Account Manager
- Reports to: Head of Business Growth
- Location: Flexible
- Direct Reports: N/A
JOB PURPOSE
The Account Manager is responsible for managing and strengthening relationships with Ecobank’s remittance and fintech partners. This role focuses on ensuring partner satisfaction, driving revenue growth, and building long-term, mutually beneficial partnerships. The Account Manager plays a pivotal role in maximizing the value of existing relationships and supporting the overall success of Ecobank’s remittance business.
KEY RESPONSIBILITIES
- Manage and nurture relationships with existing remittance and fintech partners, ensuring high levels of satisfaction and loyalty.
- Identify and pursue opportunities to increase revenue and expand partnerships with current clients.
- Collaborate with partners to create and implement joint business plans and strategies.
- Provide continuous support to partners, addressing their needs and resolving issues in a timely manner.
- Monitor and analyze partner performance metrics to identify areas for improvement and optimization.
- Work closely with internal teams (e.g., Product, Marketing, Operations) to ensure a seamless partner experience and efficient service delivery.
- Contribute to the development and execution of strategies aimed at improving partner retention and satisfaction.
- Stay updated on industry trends, regulatory changes, and competitor activities to maintain a competitive advantage.
- Ensure all account management activities comply with relevant regulatory requirements and internal policies.
JOB PROFILE
Education:
- Bachelor’s degree in Business, Finance, Economics, or a related field.
- MBA or postgraduate qualification in International Business or Strategy is preferred.
- Professional certifications in Sales, Business Development, or Fintech are advantageous.
Experience:
- Minimum of 3 years of experience in account management, preferably within the remittance, fintech, or financial services sectors.
- Proven track record in relationship management and customer service.
- Experience in international markets and knowledge of cross-border financial services.
Skills and Personal Attributes:
- Strong ability to build and maintain lasting relationships with clients and partners.
- Excellent communication and interpersonal skills, with the ability to engage effectively with individuals at all levels.
- Customer-focused mindset with strong problem-solving abilities.
- Ability to manage multiple accounts and priorities efficiently.
- Strong analytical skills to evaluate partner performance and identify growth opportunities.
- Familiarity with digital platforms, fintech solutions, and innovations in financial services.
- Fluency in English is required; proficiency in French is a plus.
- Adaptable, proactive, and able to thrive in a fast-paced, dynamic environment.
Job Info
- Job Identification: 809
- Posting Date: 03/17/2025, 09:53 AM
- Apply Before: 03/29/2025, 12:59 AM
- Job Schedule: Full-time
