Job Title: Customer Care Officer
Job Type: Full Time
Qualification: BA/BSc/HND
Experience: 2 – 4 years
Location: Lagos
Job Field: Customer Care
Salary Range: ₦100,000 – ₦150,000/month
About Us:
We provide a comprehensive range of services, covering every stage of production, including tailoring and branding.
Job Summary:
We are seeking a dedicated Customer Care Officer to deliver exceptional customer support and foster strong client relationships. The ideal candidate will manage inquiries, resolve complaints, and ensure customer satisfaction.
Key Responsibilities:
- Act as the primary contact for customers, addressing inquiries via phone, email, and social media.
- Resolve customer concerns and complaints promptly and professionally.
- Offer detailed information about products and services.
- Process orders, returns, and exchanges, collaborating with relevant departments.
- Maintain accurate customer records and track interactions using CRM tools.
- Collect customer feedback to enhance services and products.
- Support sales and promotional initiatives by engaging with customers.
Requirements:
- HND or equivalent qualification in Business Administration, Communications, or a related field.
- 2-4 years of customer service experience, preferably in retail, manufacturing, or e-commerce.
- Strong communication and interpersonal skills.
- Ability to handle challenging situations with patience and professionalism.
- Proficiency in Microsoft Office and CRM software.
- Excellent problem-solving skills and attention to detail.
Method of Application:
Interested and qualified candidates should send their CV to talentedspace.recruitment@gmail.com with the position title as the subject of the email.
