Customer Service Representative
Company: AC Laboratories Limited
Location: Remote (Work From Home)
Job Type: Full-Time
Industry: IT & Telecoms
Salary: NGN 400,000 – 600,000 + Commission
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Job Summary
We are looking for a Customer Service Representative to join our team, providing exceptional support by addressing customer inquiries, resolving complaints, and managing order-related concerns.
Key Responsibilities
- Respond to customer inquiries, complaints, and order issues promptly and professionally.
- Communicate with customers via phone, email, and live chat.
- Guide customers through purchases and provide accurate product information.
- Follow up on customer feedback to ensure complete resolution.
- Process returns and exchanges in compliance with company policies.
Requirements
- Minimum Qualification: Diploma
- Experience: 2 years (Entry Level)
- Proactive, adaptable, and able to thrive in a fast-paced environment.
- Strong multitasking skills with the ability to prioritize effectively.
- Excellent teamwork and collaboration skills.
- Independent problem-solving ability with a patient and detail-oriented approach.
- Outstanding verbal and written communication skills.
Benefits
- Competitive Salary + Commission: Attractive base pay with performance-based incentives.
- Health Insurance: Comprehensive coverage for employees and dependents.
- Generous Leave Policy: 25 days of paid annual leave + statutory holidays.
- Career Growth: Training programs and advancement opportunities.
- Work Flexibility: Remote work options and adaptable schedules.
- Employee Perks: Team-building activities, discounts, and more.
Join our team and help deliver outstanding customer experiences!
