Remote Customer Support Associate
About Proof:
Proof is the world’s first identity-assured transaction management platform, revolutionizing how trust is established in the digital age. Our mission is to digitize trust for life’s most critical transactions. Built by the same industry leaders who pioneered online notarization with Notarize℠, Proof ensures trust in a digital world by verifying identities and securing transactions to protect businesses and their customers. Since 2015, we’ve achieved groundbreaking milestones, including the first online real estate closing, mortgage closing, auto sale, and will execution. And we’re just getting started!
Your Role:
As a Customer Support Associate, you’ll play a vital role in helping customers navigate some of the most important transactions of their lives. We’re looking for proactive, empathetic, and tech-savvy individuals who thrive in a fast-paced, customer-focused environment. If you’re passionate about delivering exceptional support and have a can-do attitude, we’d love to hear from you!
What You’ll Do:
- Provide customer support via chat, email, and phone.
- Maintain a positive, empathetic, and professional demeanor with customers at all times.
- Troubleshoot and resolve product or service issues by identifying root causes and offering effective solutions.
- Deliver accurate, complete, and timely information to customers and internal stakeholders using the right tools and methods.
- Share product feedback and suggestions to improve the customer experience.
- Take on additional responsibilities and grow within the company.
- Handle operational and administrative tasks as needed to meet business and customer needs.
What We’re Looking For:
- A customer-centric mindset with a passion for exceeding expectations.
- Experience in customer service, preferably in a contact center environment.
- Strong written and verbal communication skills.
- A problem-solving attitude with the drive to see issues through to resolution.
- The ability to remain calm under pressure and diffuse tense situations.
- Excellent multitasking, prioritization, and time management skills.
- Flexibility and teamwork to collaborate effectively with others.
- Patience and enthusiasm for helping others resolve technical challenges.
- Comfort and excitement about working with technology.
Position Logistics:
- Support hours: Monday–Friday, 8 AM–10 PM EST, and Saturday–Sunday, 8 AM–7 PM EST.
- Schedules will vary based on operational needs.
Our Benefits:
- Comprehensive medical, dental, and vision insurance.
- Life insurance and short- and long-term disability coverage.
- 401(k) plan with a 4% match, starting on your hire date.
- Unlimited sick and vacation time.
- 14 paid company holidays.
- 2 company-wide “Chillax” weeks (Summer & Winter).
- 12 weeks of paid parental leave.
- 4-week sabbatical after 5 years of continuous full-time employment.
- Health Reimbursement Arrangements for fertility and gender affirmation.
- Grubhub credits for lunch on Proof.
- Monthly work-from-home stipend.
- Professional development credits.
- Monthly wellness reimbursements.
- And more!
Our Proof Pillars:
- Pave the Way: We break through barriers with passion and perseverance, leading with creativity and forward-thinking to set new standards.
- Own It: We take responsibility for supporting life’s most important transactions, approaching every challenge with a “Yes before no” attitude.
- Act with Integrity: Trust is at the core of everything we do. We are honest, transparent, and committed to security and compliance.
- Play to Win: We strive for excellence, learn from our mistakes, and grow together as a team to achieve collective success.
Compensation:
- $22–$23 per hour (expected cash compensation range).
- Final salary will depend on skills, qualifications, experience, and location.
- Total compensation includes benefits such as medical, dental, vision, 401(k) matching, and more.
Application Deadline:
This position will accept applications through March 28, 2025.
Our Commitment to Diversity:
Proof is dedicated to building an inclusive environment for people of all backgrounds. We are an equal opportunity employer and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Benefits Summary:
💰 401(k) | 🌎 Distributed team | ⏰ Async | 🤓 Vision insurance | 🦷 Dental insurance | 🚑 Medical insurance | 🏖 Unlimited vacation | 🏖 Paid time off | 📆 4-day workweek | 💰 401(k) matching | 🏔 Company retreats | 🏬 Coworking budget | 📚 Learning budget | 💪 Free gym membership | 🧘 Mental wellness budget | 🖥 Home office budget | 🥧 Pay in crypto | 🥸 Pseudonymous | 💰 Profit sharing | 💰 Equity compensation | ⬜️ No whiteboard interviews | 👀 No monitoring system | 🚫 No politics at work | 🎅 We hire old (and young)
Location: Remote
Join us at Proof and help shape the future of trusted digital transactions!
