MTN Nigeria: A Leader in Telecommunications
MTN Nigeria is a subsidiary of the MTN Group, Africa’s foremost cellular telecommunications company. On May 16, 2001, MTN Nigeria made history by becoming the first GSM network to successfully place a call following the highly acclaimed Nigerian GSM auction organized by the Nigerian Communications Commission earlier that year. Shortly after, the company commenced full commercial operations, marking the beginning of its journey as a key player in Nigeria’s telecommunications sector.
Open Positions
1. Analyst – Business Analysis (BA) Change Management and Control Design
- Job Type: Full Time
- Qualification: BA/BSc/HND
- Experience: 3 – 7 years
- Location: Lagos (Ikoyi)
- Job Field: Data, Business Analysis, AI, ICT/Computer
Mission:
To support revenue assurance functions by minimizing revenue loss from daily operations and identifying potential revenue leakage.
Responsibilities:
- Regularly audit the wholesale billing system to ensure tariff table accuracy.
- Analyze billing data, rate plans, and identify areas of revenue leakage.
- Conduct audits of network operations and information systems to ensure data completeness.
- Analyze and report on revenues (NR, MVNOs, and other streams).
- Provide revenue trend insights and automate revenue reporting.
- Document and resolve billing issues through root cause analysis.
- Ensure compliance with regulatory requirements and conduct risk assessments.
Education:
- First Degree in Computer Science, Accounting, Finance, Software Development, Engineering, or a related field.
- Certifications in Data Analytics, SQL, ORACLE, JAVA, or other query languages.
- Certified Information Systems Auditor (desirable).
- Fluency in English.
Experience:
- 3 – 7 years of experience in a specialized area, with a focus on IT or system audits.
- Experience in data analysis within large organizations.
- Professional experience in business process modeling, re-engineering, and change management.
- Telecommunications industry experience or work with leading professional services firms is a plus.
- Proven involvement in technology transformation projects.
2. Team Leader – Transmission Access Planning LSW
- Job Type: Full Time
- Qualification: BA/BSc/HND
- Experience: 3 – 7 years
- Location: Lagos (Ikoyi)
- Job Field: ICT/Computer
Mission:
To oversee the planning, design, and optimization of transmission and optical transport networks (microwave and fiber links) and manage capacity for the access network segment within the assigned region.
Responsibilities:
- Lead a team of Transmission Access Planning Engineers.
- Oversee microwave link engineering design using Pathloss planning tools.
- Plan and design fiber infrastructure routes using Google Earth and AutoCAD.
- Produce detailed integration and IPDCN plans for optical multiplexers and aggregation nodes.
- Ensure synchronization plans for last-mile links/sites are issued.
- Optimize IP networking plans and manage IP clusters.
- Ensure optimal utilization of microwave frequency channels and IP-compatible nodes.
- Provide transmission engineering support and resolve transmission failures.
- Conduct LOS surveys and TSS for new and existing BTS sites and enterprise client locations.
- Prepare weekly performance reports to support capacity planning and forecasting.
Education:
- First Degree in Computer Science, Electrical Engineering, or a related discipline.
- Fluency in English.
Experience:
- 3 – 7 years of experience in a specialized area, with experience working in a team.
- Knowledge of electrical radio engineering, microwave radio transmission, and fiber optic networks.
- Expertise in IP technologies (BGP, IGP, L2VPN, L3VPN, ISIS).
- Experience in multi-vendor transmission network environments (Ericsson, Aviat, Huawei, etc.).
- Advanced knowledge of transmission technologies (IPRAN, DWDM, SDH, Carrier Ethernet).
- Strong project, process, and people management skills.
3. Coordinator – Major Incident and Problem Management
- Job Type: Full Time
- Qualification: BA/BSc/HND
- Experience: 3 – 7 years
- Location: Lagos (Ikoyi)
- Job Field: ICT/Computer, Project Management
Responsibilities:
- Ensure compliance with incident management processes from initiation to closure.
- Drive the efficiency of incident management processes with resolver teams.
- Execute service recovery steps as per the Major Incident (MI) checklist.
- Provide updates during the MI recovery window and document all actions taken.
- Ensure incidents are resolved within SLAs/OLAs and escalate as necessary.
- Create and link known error articles to reduce MTTR (Mean Time to Resolution).
- Reduce Severity 3 and Severity 4 incidents through LEAN principles.
- Conduct incident War-Rooms/Technical Bridges for major incidents.
- Verify incident resolution with end-users and ensure proper closure.
- Train and coach Service Desk and technical teams on incident management processes.
- Engage third-party vendors for service recovery when necessary.
Education:
- First Degree in Telecoms, Computer Science, IT, or a related discipline.
- Fluency in English.
Experience:
- 3 – 7 years of experience, including a good understanding of ITIL practices.
- Basic knowledge of IT infrastructure, application support, and cloud technologies.
How to Apply
Interested candidates can apply for these positions by visiting the company’s website and using the links provided below:
- Analyst – BA Change Management and Control Design
- Team Leader – Transmission Access Planning LSW
- Coordinator – Major Incident and Problem Management
MTN Nigeria continues to lead the way in telecommunications innovation, offering exciting career opportunities for professionals in the ICT and telecommunications sectors. Join us in shaping the future of connectivity in Nigeria!
