Job Type: Full Time
Qualification: BA/BSc/HND
Experience: Entry Level
Location: Ikoyi, Lagos
Job Field: Customer Care, Internships / Volunteering
About Us
Krystal Digital Solutions Limited is a fast-growing Information and Communications Technology (ICT) company specializing in the development, research, and deployment of customized software solutions. As a forward-thinking Nigerian organization, we deliver innovative digital services to both local and international markets.
Job Summary
We are looking for a proactive and customer-oriented NYSC intern to join our Customer Service team. This role provides hands-on experience in customer relations, problem-solving, and digital communication within a dynamic tech environment.
Key Responsibilities
- Respond to customer inquiries via phone, email, and social media.
- Provide accurate information about company products and services.
- Resolve customer complaints professionally and efficiently.
- Maintain and update customer records in the database.
- Assist in developing and improving customer service policies and procedures.
- Collaborate with cross-functional teams to ensure seamless service delivery.
Requirements
- Must be currently serving in the NYSC program (preferably based in Lagos with proximity to Ikoyi).
- Excellent verbal and written communication skills.
- Basic knowledge of CRM tools (a plus).
- Ability to multitask and adapt in a fast-paced environment.
- Tech-savvy with a strong willingness to learn.
- Positive attitude and strong problem-solving skills.
Benefits
- Hands-on experience in customer service and digital engagement.
- Opportunity to work in an innovative and supportive tech company.
- Potential for career growth within Krystal Digital.
How to Apply
Interested and qualified candidates should send their CV to:
📧 careers@krystalng.com
📌 Subject Line: “NYSC Intern – Customer Service”
Note: Only shortlisted candidates residing in Ikoyi, Lagos, or nearby areas will be contacted.
