Customer Service Agent
Company: JTech Global Resources Ltd
Location: Lagos
Job Type: Full-Time
Industry: IT & Telecoms
Salary Range: NGN 75,000 – 150,000
Easy Apply
Job Summary:
We are seeking a proactive and knowledgeable Customer Service Executive to join our team. As the first point of contact for our customers, you will assist with inquiries related to transactions, account management, and general support, ensuring a seamless and positive customer experience.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat, providing accurate and timely information about our products and services.
- Assist customers with transactions, including confirmations, troubleshooting issues, and offering guidance on best practices.
- Handle account-related queries, such as registration, verification, and security measures.
- Identify and resolve customer concerns effectively to ensure satisfaction and build trust in our services.
- Collect customer feedback to identify areas for improvement and share insights with the management team.
- Maintain detailed and accurate records of customer interactions, transactions, and feedback in the company’s CRM system.
Requirements:
- Minimum of an HND in a relevant field of study.
- At least 1 year of experience in a customer service role.
- Strong communication and problem-solving skills.
- Ability to work in a fast-paced environment and handle multiple tasks efficiently.
- Proficiency in using CRM tools and other customer service software.
How to Apply:
Interested candidates can apply easily by submitting their resume and relevant documents.
